1. Refund Policy:

At Mind Matters NE, we strive to provide exceptional service to our clients. If for any reason you are not satisfied with our services, please contact us within 7 days of your appointment to discuss further. Refunds will be processed based on the circumstances of each case and are subject to review by our management team.

2. Cancellation Policy:

We understand that circumstances may arise that require you to cancel or reschedule your appointment. We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Failure to provide sufficient notice may result in a cancellation fee.

3. Liability Disclaimer:

While Mind Matters NE makes every effort to provide accurate and up-to-date information on our website, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

4. Privacy Policy:

Your privacy is important to us. Please refer to our Privacy Policy here to understand how we collect, use, and protect your personal information.

5. Contact Us:

If you have any questions or concerns about our terms and conditions, please don’t hesitate to contact us at hello@mindmattersne.co.uk.

This document outlines the terms and conditions governing the use of the Mind Matters NE website and services. By using our website and services, you agree to comply with these terms and conditions. Mind Matters NE reserves the right to update or modify these terms and conditions at any time without prior notice.